FAQ

Find answers to our most frequently asked questions about Logicopy and our services.

How does Logicopy decide what machine I need?

Logicopy’s experienced professionals will guide you through the process of selecting the machine that best suits your specific needs. They take the time to understand your bu ...

What business size does Logicopy work with?

Logicopy provides exceptional service to businesses of all sizes, from small-scale operations to large enterprises. With a focus on professionalism and unmatched quality, Logicopy ...

When I get my new copier, is delivery, IT, and installation included?

Yes, delivery and basic IT support are included with installation. We’ll also ensure that all workstations are properly set up for optimal printing, so your team can start us ...

What is included in my service plan?

Service plans cover all toner, regular maintenance, and preventative care, ensuring your equipment stays in top condition. Additionally, any necessary repairs are included, so you ...

What about recycling my old copier?

Logicopy will gladly assist with the removal and recycling of your old machine, ensuring an eco-friendly and hassle-free process.

Can I upgrade or downgrade existing service and maintenance plans?

Logicopy service and maintenance plans can be seamlessly upgraded or downgraded to align with your changing business requirements. Additionally, we ensure pricing remains stable ov ...

Are there manufacturers Logicopy will not service?

Logicopy does not service Xerox machines. All other non-Ricoh machines will be evaluated on a case-by-case basis to determine whether we can provide support.

What if I am a new business and do not qualify for financing?

If you’ve been in business for less than six months or cannot qualify for financing for any other reason, Logicopy has you covered with in-house financing options. We’r ...

Will my contract automatically renew?

Logicopy offers straightforward contracts without hidden lock-in clauses, providing clarity and transparency for the duration of the agreed term. Additionally, there are no annual ...

Is additional service an extra charge?

All standard service is included as part of your Logicopy maintenance agreement, ensuring reliable support for your equipment. However, specialized IT services are available at an ...

Can I apply Logicopy’s service to another dealer’s machine?

Yes, as long as your maintenance agreement isn’t built into your lease, we can provide our service for your equipment. Logicopy is dedicated to delivering dependable service ...

Can I receive maintenance from another company?

Yes, if Logicopy is not meeting your maintenance needs efficiently, you’re free to seek service from another provider. We don’t lock clients into agreements, as we beli ...

How do I request service for my machine?

Contact Logicopy directly at 760-438-8000 or email us at support@logicopy.com.

Am I locked into my maintenance agreement?

No, you’re not locked in. At Logicopy, we believe that outstanding service should earn your business every step of the way, without the need for restrictive commitments.